After ordering online, you will receive an email confirmation from us containing your order details (if you have provided a correct email address). We will normally confirm receipt of your order within a few minutes of ordering.
We will attempt to send your goods via Express Australia Post, Couriers Please the SAME DAY the order is placed and paid via our credit card or pay pal options, for next day or within 1-3 working days (depending on location); however if goods are unavailable or you are located in a more remote area delivery will take a little longer. There may also be an extra charge for bulky item delivery to remote areas, please contact us for pricing.
If you wish to query a delivery please contact us at firstname.lastname@example.org
Rates are calculated using the zones of the relevant carrier. Prices are subject to change without notice.
Small parcels may be sent via Express Parcel Post satchel. Larger items up to 5kg (deadweight or cubic) can be sent Toll Priority Overnight or Couriers Please. Prices and options will be displayed in your shopping cart.
Free Shipping Requirements (remote area surcharge may apply)
Some websites give you free shipping for all orders – large or small. However, there is no such thing as a free lunch and the shipping cost will normally be incorporated into the item price. What does this mean? Well, you can actually end up paying more for shipping even though it doesn’t show on your invoice!
We prefer to keep prices low and charge only what it costs us. We do, however, absorb significant shipping costs for larger orders.
Currently, we provide free shipping for orders meeting the following requirements:
- Melbourne Metro: $500
- Sydney, Canberra, Adelaide, Geelong, Regional Vic, and Albury areas: $500
- Brisbane, SE Qld, Wollongong, Perth, Central NSW, Hunter Region NSW, Nth Coast NSW, Mt Gambier: $500
- Rest of Australia: $500 (excludes remote areas)
We reserve the right to charge a fee for bulky items to remote areas. Please contact us for a quote.
We also reserve the right to choose the best available freight option for you based on your location and order size.
Free Shipping rates are for orders over the specified amount to a single address.
If you require confirmation before placing your order please contact us by email us at email@example.com
We reserve the right to amend our shipping policies at any time.